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Frequently Asked Questions About e-Books

An e-book, or electronic book, is a digital book that you can read on a computer screen or electronic device. A reader is the device or software which you use to read your e-book. For downloadable e-books, PublishersRow.com currently supports the Adobe Acrobat/Reader running on PCs running Microsoft Windows 98/Me/NT4.0/2000/XP/Vista, Mac OS9 and higher, and Linux. The e-books that you purchase to view online, the preferable viewing browser is Microsoft Internet Explorer.

You can purchase an e-book from PublishersRow.com at any time, but you must have a Adobe Acrobat or free Reader installed and activated on your computer before you can download an e-book you have bought. You can download the Acrobat eBook Reader for free from PublishersRow.com. Below are some more frequently asked questions about e-books.

How do I order an e-book?

It's easy. You can purchase an e-book by adding it to your Shopping Cart and proceeding through our order form. Soon after you place your e-book order, an e-mail containing a link to your e-book will be sent to the e-mail address associated with your PublishersRow.com account. Simply click on that link, and the e-book will be downloaded to be installed on your registered with us computer. For e-books purchased for online viewing, nor registration of computers is necessary: to use them, you simply login your account.

Can I order multiple copies of an e-book at once?

You certainly can. Most of the publishers using PublishersRow.com allow their individual customers to use a purchased title on up to three computers at the time. In case a publisher, offers only single-seat license, you can purchase multiple licenses online.

Do I have to pay shipping and handling charges for e-books? What about taxes?

You do not have to pay shipping and handling charges for e-books, unless you request courtesy delivery on CD-ROM.

Can I pay for an e-book with a check?

Yes, you can. Send your check drawn on any American bank and indicate the title/s you are purchasing.

Can I purchase an e-book as a gift?

Naturally. Use your use Book-X-Change mechanism within your account to transfer your purchased title/s as a gift.

How long will it take to download an e-book?

The download time depends on the size of the e-book you order and the speed of the modem you have for your computer. Download times for an average-sized e-book according to connection speed are as follows:

  • 28.8K = 125 seconds or a little over 2 minutes
  • 56K = 62.5 seconds or a little over 1 minute
  • T-1 = 2.3 seconds

What if I accidentally lose or delete the e-mail that contains links to my e-book?

All of your purchased titles can always be found on the Bookshelf in your account created at the time of purchase.

Can I print my e-book?

If you purchased an e-book with a permission to print, you certainly can.

What is the return policy for e-books?

We have an unconditional 30-day money-back guarantee.

What if I have trouble downloading an e-book or reader?

If you have trouble downloading an e-book or a reader,
contact us.

Do you carry e-books that I can read on my Palm or other PDAs?

No. PublishersRow.com does not currently carry any e-book formats that work on the Palm or any other handheld computers.

Do you carry e-books that I can read on my Macintosh or Linux-based system?

All of our titles are compatible with Macintosh OS 9 and higher as well as Linux-based systems.