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Fundamentals of Technology Project Management
preview of book Fundamentals of Technology Project Management
text of book Fundamentals of Technology Project Management

Fundamentals of Technology Project Management

Publisher: MC Press Online
Publication Date: December 2004
Subject: Computer: General
Number of Pages: 522

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About this title
PLEASE NOTE: The contents of the CD that accompanies the print edition of this book are available via Web download. See the Contents tab at

.Successful project management is increasingly vital to all organizations, driven by the demands of global competition, rapid technological growth, and faster time to market (just to name a few). For those in technology fields, project management skills are fast becoming a required core competency. And those who have mastered these skills continue to be in high demand worldwide, commanding higher salaries than those around them. But how does one extend those skills or acquire them in the first place? Fundamentals of Technology Project Management is a great place to start. Of the hundreds of project management books on the market, precious few address the unique needs of the IT project manager. Unlike most other project management books, Fundamentals of Technology Project Management tackles the specific issues that technology professionals must face, such as understanding technology resources, managing project scope and feature creep, and meeting client expectations, among many others.

Whether you're a college student, a software engineer, or an IT professional, Fundamentals of Technology Project Management will help you gain a comprehensive understanding of the project management life cycle and learn how to manage it--from first steps on through to intermediate topics (as well as some advanced ones). Author Colleen Garton explains--in easy-to-understand language--not only the what but the how of IT projects. What's more, unlike general project management books, the examples and case studies in this book are all based on technology projects, making them far more relevant to the learner.

Also included is a content-rich CD-ROM loaded with features to make the life of any IT project manager (or the IT professional with project management responsibilities) far easier. There are document templates you can use for all phases of the project--from the initial RFP to closing reports. Plus, the author steps you through meeting agendas, status reports, cost analysis, technical specifications, and more. In addition to the document templates, you're provided with PowerPoint slides that can be modified and used for reporting progress to users and management.**CD available with print edition only; ebook customers can download the CD content from the Contents tab at

The continuing rise in importance of project management cannot be denied. Let this book be your guide to becoming a more effective, more efficient IT project manager.

With Fundamentals of Technology Project Management you will:
  • Discover the top 10 reasons projects fail
  • Master the 5 keys to project success
  • Explore the 6 phases of the project lifecycle, step by step
  • Review the documents necessary for good project management and learn how to complete them
  • Understand the warning signs of a project in trouble and learn how to get it back on track
  • Learn Quality Management and Quality Assurance practices in easy-to-understand terms
  • Acquire practical ways to develop effective leadership and team-building skills
About authors
Colleen Garton
Colleen Garton is a highly respected and experienced writer, consultant, and speaker. She is the author of two management books: Managing Without Walls and Fundamentals of Technology Project Management. She is recognized internationally as an expert on virtual and global management. Colleen is an experienced and in-demand public speaker for numerous events and conferences around the world.

Colleen has extensive management and training experience in the United States and internationally, with more than two decades of practical experience in traditional and virtual management spanning multiple industries. She is the owner of the Garton Consulting Group ( Prior to founding the Garton Consulting Group, Colleen held senior management positions at some major U.S. corporations.

Erika McCulloch
Erika McCulloch has worked on projects and project teams for more than a decade. Working directly with multiple customers at all levels, she has successfully managed projects of all types, sizes, and budgets in a variety of industries. She has in-depth experience with project management tools and methods as well as business analysis and Internet development. In addition to working in project management positions for successful technology services and distribution companies such as IBM and Ingram Micro, she has taught technology and e-business topics and assisted in the development of educational programs for technology architects.


Chapter 1: Concepts of Project Management
The Role of a Project Manager
Presentations and Reporting
Project Documentation
Project Scheduling
Managing the Project Team
Conflict and Change Management
Contributing to the Company's Management Team
Dual Roles
Being an Employee
Skills Required for Effective Project Management
Organizational Skills
People Management
Time Management
Technical or Specialized Knowledge and Understanding
Business Management
Creating and Giving Presentations
The Characteristics of a Project
How to Measure Project Success
Different Types of Organizational Structure
Traditional (Hierarchal) Management
Matrix Management

Chapter 2: Project Management Methodologies
Project Life Cycle
Deployment (Launch)
Managing Each Step of the Project Life Cycle
Industry Standard Methodologies and Processes
Project Management Institute (PMI)
Six Sigma
Software Engineering Institute (SEI)Capability
Maturity Model Integration (CMMI)
International Organization for Standardization (ISO)

Chapter 3: Project Initiation
Project Concept
The Brainstorming Process
How Initial and High-Level Cost and Time Estimates Are Generated
Concept Approval
The Project Proposal Process
Request for Quote (RFQ)
Request for Information (RFI)
Request for Proposal (RFP)
The Project Proposal Document
Executive Summary
Corporate and Cultural Information
Previous Projects and Clients
Client References
Development Methodologies and Processes
Quality Assurance and Testing Processes and Procedures
Development Environment
The Problem
Proposed Solution(s)
Constraints, Limitations, and Risks
Proposed Project Phases
Milestones and Deliverables
The Proposed Project Team
Costs and Payment Details
Terms and Conditions
Proposal Submission and Questions
Proposal Acceptance and Approval
The Different Kinds of Projects
Internal versus External
Desktop versus Internet
Software versus Hardware
The Different Kinds of Stakeholders
The Different Kinds of Resources

Chapter 4: Advancing Beyond the Green Light
Project Definition
Creating the Project Definition Document
Project Name
Client Name
Project Description and Goals
Business Case
Key Business Requirements
Project Objectives
Target Audience
The Problem
The Solution
Project Scope
Project Constraints
Project Risks
Time and Costs
Project Organization
Project Definition Approval
Finalizing and Approving the Project Definition
Marketing Requirements Document (MRD)
Understanding Budgets
Creating a Budget
Project Approval
Statement of Work

Chapter 5: The Project Plan and Project Approach
Understanding Quality Management
The Project Plan
Creating the Project Plan
Project Definition Overview
Changes Since Project Definition Was Approved
Staffing Plan
Development Environment
High-Level Schedule
Deliverables and Milestones
Functional Requirements
Technical Requirements
Decision Support System (DSS) Plan
Quality Assurance Plan
Communication Plan
Deployment Plan
Operations Plan
Training Plan
Risk Management Plan
Measurement Plan
Client Acceptance Criteria
Project Plan Approval
Project Approach
Project Life Cycle
Change Control Process
Technical Processes
Organizational Processes
Client Processes
Vendor Processes
Defect Tracking Process
Decision Support System (DSS) Process
Status Reporting Process
Monitoring and Reporting
Special Processes or Considerations
Escalation Procedures
Project Documentation Process
Project Approach Approval

Chapter 6: Project Kick-Off
The Project Kick-Off Meeting
Preparation for an Effective Kick-Off Meeting
Meeting Agenda
Setting the Tone and Staying on Track
Documenting Meeting Minutes

Chapter 7: Project Design
Designs and Specifications
Network and System Architecture and Design
Software System Architecture and Design
Technical Design and Specification
Database Design and Specification
Design Reviews
Final Estimates
Development Detailed Task Lists

Chapter 8: Creating the Project Schedule
Project Scheduling Tools
Developing a Project Schedule
Information You Need before You Start
Creating the New Project Schedule File
Saving Your Project Schedule
Setting Up Project Options
The Many Views of Microsoft Project
Entering Resources and Costs
Using the Work Breakdown Structure (WBS)
Outline Numbers
Entering First-Level Project Tasks
Entering Level 2 and Subtasks
Entering Task Durations
Entering Milestones and Deliverables
Understanding and Identifying Dependencies
Entering Task Dependencies
Adding Resources To Tasks
Identifying and Adding Tasks to the Critical Path
Saving the Project Baseline
Using Templates

Chapter 9: Project Development
Setting and Managing Client Expectations
Managing Client Expectations
Managing Project Scope
Scope Creep
Feature Creep
Managing Project Constraints
Managing Workload
Status Reports
Getting Status from Your Team Members
Urgent Issues outside of the Status Reporting Cycle
Development Team Status Meeting
Status Communication to Stakeholders
Updating the Project Schedule
Monitoring and Managing Progress
Tracking and Managing the Budget
How to Stay within Budget
Code and Security Reviews
Feature Complete

Chapter 10: Managing Obstacles and Risks
How to Recognize when Trouble Is Brewing
Managing the Change Control Process
Emergency Change Requests (ECR)'s
Managing Risk
Managing Obstacles and Delays
Schedule Overrun
Should You Hurry Up or Should You Wait?
Hurry Up and Wait Syndrome
Wait and Hurry Up Disorder
How to Recognize a Failing Project

Chapter 11: Managing Communication
Verbal Communication
Conducting Effective and Productive Meetings
Overcoming Resistance to Meetings
Harnessing the Power of Meetings
Meeting Planning
Meeting Facilitation
The Bottom Line
Leadership and Direction
Eliciting Full Participation
Setting the Tone
Meeting Minutes
Communicating with Formal Presentations
The Importance of Documentation
Open Communication
Political Correctness in the Workplace

Chapter 12: Integration and Testing
Understanding Quality Assurance (QA) and Quality Control (QC)
The Role of Quality Assurance
Quality Assurance Organization
Quality Assurance Process
White-Box versus Black-Box Testing
Understanding the Different Types of Testing
Integration Tests
Acceptance Testing
Beta Testing
Usability Testing
Regression Testing
Performance Testing
Security Testing
Product Optimization
Product Help
Code Complete
Developing the Deployment Plan
Developing an Operational Support Plan
Operations Document
System Administrator Guide
The User Guide
Technical Support Guide
Customer Support Guide
Release Notes
The Training Plan
Service Level Agreement (SLA)

Chapter 13: Deployment
Finalizing the Deployment Plan
Deployment Steps
Deployment Status Meetings
Final Release Notes
Project Acceptance and Hand-off
Client Acceptance Agreement
Project Hand-off

Chapter 14: Project Closure
Ongoing Training
Change Requests, Work Orders, and Defect Reports
Point Releases
Lessons Learned
The Lessons-Learned Meeting
The Process
Lesson-Learned Tactical Plans
Project Closure
Closing a Canceled Project
Let's Party!!
Disbanding the Project Team

Chapter 15: How to Be an Effective Leader
Developing and Leading a Successful Team
Coaching and Development
Change Management
Managing Performance and Performance Reviews
Management Effectiveness
Managing Conflict
Leadership and Communication Styles

Chapter 16: Personal Growth and Development
Avoiding Burnout
Personal Time Management
Ongoing Growth and Development
Career Planning
Developing New Skills
Climbing the Corporate Ladder

Appendix A: Case Study
Project Team
Project Description
Business Case
The Problem
Key Business Requirements
What Went Right
What Went Wrong

Appendix B: Project Success
Five Keys to Project Success
Top 10 Reasons Projects Fail

Appendix C: The Project Manager's Toolkit
Project Planning and Control Software
E-Mail and Calendaring
Diagrams and Flowcharts
List of Recommended Reading

Appendix D: Document Templates
Project Life Cycle Presentation
Request for Quote (RFQ)
Request for Information (RFI)
Request for Proposal (RFP)
Project Proposal Document
Estimate Document
Project Definition
Marketing Requirements Document (MRD)
Statement of Work (SOW)
Project Plan
Staffing Plan
Development Environment
Functional Requirements
Technical Requirements
Decision Support System Plan
Quality Assurance Plan
Communication Plan
Deployment Plan
Operations Plan
Training Plan
Risk Management Plan
Measurement Plan
Project Approach
Change Control Process
Technical Processes Document
Organizational Processes Document
Contents xvii
Defect Tracking Process Document
Monitoring and Reporting Process Document
Escalation Procedures
Kick-Off Meeting Agenda
Kick-Off Meeting Presentation
Kick-Off Meeting Minutes
Network and System Architecture and Design
Software System Architecture and Design
Database Design and Specification
Technical Design and Specification
UI Design and Specification
Detailed Task List
Status Report Form
Status Communication
Project Review Meeting Presentation
Change Request Form
Change Log
Emergency Change Request Form
Risk Log
Blank PowerPoint Presentation
Training Manual
Quality Risk Assessment
Service Level Agreement (SLA)
Client Acceptance Meeting Presentation
Client Acceptance Agreement
Lessons-Learned Agenda
Lessons-Learned Plan
Lessons-Learned Tactical Plan
Project Closure Report
Project Closure Meeting Presentation
Project Completion Agreement
Personal Development Plan
Personal Time Log
Career Plan
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